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The software update that caused Quest headsets to become bricked is now being worked on by Meta, which is working on a solution to the problem.
An issue with a software update that bricked certain Quest 2, Quest 3, and Quest 3S headsets is purportedly being worked on by Meta by the company, according to the notification made by the company. The issue was caused by the upgrade.
According to The Verge, the company first caused users to feel disappointed by not only releasing a defective update but also alerting those who were affected by the issue that they would not repair the issue since the headsets had reached the end of their respective warranty period. This prompted users to feel as though they were denied the opportunity to correct the issue.
As a result of the fact that Meta has stated that it is working on a solution “for all users” and that its customer service staff has “new directions on how to support users,” it would appear that the firm is making headway on the issue. On the website Reddit, a few customers reported that they had received an email confirmation from the company stating that they will be supplied with out-of-warranty servicing for the mistake that the company had made.
“We’ve discovered a software update issue that caused some Quest 2/3/3S headsets to be unresponsive and unable to start up correctly” according to the help center that Meta maintains. We are now working hard to find a solution to the problem that has affected all users, but in the majority of cases, you should now be able to use your device normally. Help is available to you if you have a device that is still not responding to your commands. To proceed with the next stages, please click the button below if you have a Quest 3S. In order to receive help, we ask that users of Quest 2 or 3 get in touch with us.
The problem dates back to December 6th, when Meta made the announcement that Quest 3S devices were being impacted by software updates at that time. There are a lot of new features that are included in the upgrade, such as a virtual desktop, enhanced hand tracking, and an easier pairing process with PCs that are running Windows 11.
In the event that you have made the decision to play some games with your Meta Quest 3 over the course of the holidays, you do not want to find out that it has been broken by a software update. On the other hand, this is precisely what is occurring with the Quest 3, as well as with the previous Meta Quest 2 and the more recent Meta Quest 3S. There is a problem with each and every one of these games here.
As reported by UploadVR, consumers have been going to the internet to voice their unhappiness following the release of a new software patch that rendered their headsets useless. You may read about some of the horrific things that have happened to gamers in Meta Quest on the community boards for Meta Quest as well as on Reddit.
It seems that there is a recurrent pattern in the fact that a major proportion of the complaints are coming from persons who have not used their headset for a considerable amount of time. This is a pattern that appears to be recurring. The software upgrade that is taking place on top is most likely the result of an outdated firmware version at the lowest level. This is a possibility.
We are dealing with a significant issue for virtual reality players as a result of the fact that some customers have reported that applying the v71 and v72 updates caused their Meta Quest headsets to enter a startup loop, and that factory resetting the devices would result in them not powering on at all. This is a problem that we are dealing with.
Reference: Meta is working on a fix for a software update that bricked Quest headsets
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